What Information We Gather and Why
When you open an account, we collect the details you provide directly — your name, email address, date of birth, and the identity documents we need to verify eligibility under state law. When you fund your account or request a payout through PayPal, Venmo, or Play+,
-
1
our payment processor logs the transaction reference, amount, and method — we do not store your full payment credentials on our servers. We also collect device and session data automatically: IP address, browser type, operating system, and which pages you navigate. This helps us detect unusual
-
2
login patterns and keeps your account wallet secure. If you contact our support team via live chat, we retain a transcript of that conversation so we can follow up accurately. We use all of this data for three purposes: fulfilling your account service, verifying your identity
-
3
as required by applicable state regulations, and improving the platform based on how you actually use it. We do not sell your personal information to third-party marketing companies. Data retention periods vary by category — transaction records are kept for the period required under applicable law;
-
4
device logs are held for a shorter rolling window.
Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.